IT Support

Helpdesk

We are one of the most reliable helpdesk support providers in Australia. Our competent pool of IT specialists caters to all your needs swiftly and with the utmost efficiency. We are recognised for our award-winning technical support team, solving thousands of queries and IT problems to help hundreds of brands and businesses grow their clientele.

We are equipped with the necessary skills, qualified technicians continue to extend their knowledge and expertise across a broad range of technologies and customer scenarios.

Our Managed IT support and services helpdesk centre is managed with highly qualified support personnel based to meet our client’s specific requirements.

Experienced specialists

Our IT specialists are adept at handling every type of IT issue. We ensure quality support and assistance, allowing your business operation to run successfully without exposing your data or system to any risk.

Tri-level support

Our trustworthy helpdesk support covers three levels of customer needs to ensure that you get comprehensive support from our team.

Level 1

We solve basic queries and minor problems regarding software and usage. These minor problems could include difficult navigation, complicated operations etc.

Level 2

We solve complex issues associated with network configuration and software and hardware interoperability. We run audits to identify the cause and fix the issue from the core.

Level 3

Any complex problem that can’t be catered to in the first and second levels is fixed in level three. Here, our qualified IT specialists fix code-level issues to enhance your brand’s performance.

Cloud Services Perth

Dezign Digital is one of the most trusted cloud service providers in Perth. Our certified IT specialists and our extensive store of cloud service tools curate personalised cloud service solutions matching your requirements. We transform your business for the better with agile cloud services.

We are a multi-cloud service provider, and our services cover private cloud, public cloud, hybrid cloud and serverless cloud. We help you to make the right technology investments at the right time and on the right platforms to drive innovation, increase customer loyalty and grow your business.

Our environment cultivates the best-in-class cloud services and solutions to give you the lead in your industry. We understand the role cloud plays in mission-critical IT support because we manage hybrid IT environments for many of the world’s largest companies. Let us help you define, execute and manage your cloud strategy.

Extensive Research and Evaluation

We value your time and resources and take every precaution to ensure they are properly used. To create tailored solutions, we evaluate your technological compatibility, resources, and business objective.

Multi-dimensional Service

Your business needs multiple cloud services to expand and grow. Dezign Digital is a one-stop solution to an array of cloud services.

Our comprehensive plan covers:

– Cloud strategy

– Cloud migration

– Cloud modernisation

– Cloud integration & support

– Cloud infrastructure management

With the responsibility of these services taken off your back, you can devote all your focus to scaling your business to the next stage.

Monitoring & Optimisation

Our work does not end at the deployment stage. IT specialists from our team continuously monitor new developments. They use the recorded data to optimise the solutions we provided to enhance your brand’s operation and functionality.